Privacy Policy

Updated

October 14, 2024

This Privacy Policy describes how Highnote, Inc. (“we,” “our,” or “us”) collects, uses, and shares your Personal Data, as well as your choices regarding our data practices. “Personal Data” includes information that, on its own or combined with other data we hold, can be used to identify you personally. You can also check out our Privacy Bill of Rights for a more streamline explanation of our data practices.

Please review our Privacy Policy carefully before using our Service or providing us with any Personal Data. If you have questions, please contact us at hi@highnote.fm. By using our Service, you agree to the terms of our Privacy Policy. If you do not agree, do not use our Service.

As we continue to improve our Service, our Privacy Policy may change. We may update our Privacy Policy at any time and will make an effort to notify you of significant changes. However, it is your responsibility to review the Privacy Policy whenever you use our Service. Your continued use of our Service after changes means you accept the updated Privacy Policy. The date of the last modification is noted above.

Personal Data We Collect.

Personal Data You Provide: We collect Personal Data when you visit our Service or provide it to us in other ways. The type of data collected may vary based on what you choose to share, but it typically includes your name, email address, mobile phone number, and mailing or billing address.

Personal Data We Receive Automatically from Your Use of the Service: When you visit, use, or interact with our Service, we may collect certain information about your activity. This may include the number of visitors, peak visit times, pages visited, the domains visitors arrive from (e.g., google.com, yahoo.com), the browsers used (e.g., Google Chrome, Microsoft Edge), and geographic location data. The following information may be automatically generated and logged in our systems:

Log Data: Information automatically sent by your browser when you visit our Service, including your IP address, browser type and settings, the date and time of your request, and your interactions with our Service.
Cookies: Please see the “Cookies” section below to learn more about how we use cookies.
Device Information: This includes the device name, operating system, and browser you are using. The data collected may vary based on your device type and settings.
Usage Information: We collect details about how you use our Service, including the content you view or interact with, the features you use, the actions you take, and the time, frequency, and duration of your activities.

Cookies: We use cookies to operate and manage our Service, collect usage data, and enhance your experience. A "cookie" is a small piece of data sent to your browser by a website you visit. Cookies can be temporary (session cookies) and expire when you log out or close your browser, or they can be persistent and remain until a set expiration date, allowing websites to recognize your device on subsequent visits. For more information about cookies, please visit All About Cookies.

Analytics: We may use third-party analytics providers, such as Google Analytics, to understand how users interact with our Service and to enhance your experience. Google Analytics uses cookies to analyze usage patterns. For more information on how Google handles this data, please see Google’s Privacy Policy.

Online Tracking and Do Not Track Signals: Our Service and third-party providers, such as Google, Facebook, and Instagram, may use cookies, pixels, or other tracking technologies to gather information about your browsing activities over time and across different websites to deliver targeted ads. Currently, our Service does not respond to “Do Not Track” (DNT) signals and operates as outlined in this Privacy Policy, regardless of whether a DNT signal is received. If we begin responding to DNT signals in the future, we will update this Privacy Policy accordingly.

Your Choices: Most web browsers have a "help" section that provides instructions on how to receive notifications when a new cookie is set or how to disable cookies altogether. For guidance on adjusting your browser settings, please see the links below for popular browsers:

Limiting cookies may prevent you from accessing certain parts of our Service or using its full functionality. Advertising networks may collect Personal Data through cookies, but most offer options to opt out of targeted ads. For more information and to opt out, visit the Network Advertising Initiative.

If you use our Service on a mobile device, your ability to control tracking technologies may be limited by your device settings.

How We Use Personal Data.

We may use Personal Data for the following purposes:

To provide and facilitate your use of our Service.
To respond to your inquiries, comments, and feedback.
To send administrative information, such as updates about our Service or changes to our Terms.
To manage and administer promotions.
To analyze your interactions with our Service.
To maintain, improve, and enhance our Service content and functionality.
To develop new products and services.
To prevent fraud, criminal activity, or misuse of our Service, and to secure our IT systems, architecture, and networks.
To comply with legal obligations and protect our rights, privacy, safety, or property, as well as those of our affiliates, users, or third parties.

Aggregated or Anonymized Information. We may collect or create aggregated and/or anonymized Personal Data to evaluate the effectiveness of our Service, improve features, and for other lawful purposes. We may also share this aggregated or anonymized information with business partners and third parties. Such data may be collected through our Service, cookies, or other methods as described in our Privacy Policy.

Marketing. We may use your Personal Data to inform you about products or services that may interest you. For example, if you provide your email or phone number, we may send you special offers. You can opt out of receiving promotional emails by following the instructions in each email or by contacting us at hi@highnote.fm. If you unsubscribe from our marketing list, you will no longer receive marketing communications but may still receive messages related to administrative matters or your requests.

Sharing And Disclosure of Personal Data.

In certain circumstances, we may share your Personal Data with third parties without further notice to you, unless required by law:

Vendors and Service Providers: We may share Personal Data with vendors and service providers who help us meet our business needs and perform specific services, such as hosting, cloud and IT services, e-commerce, order fulfillment, event management, email communication, advertising, marketing, customer relationship management, customer support, and web analytics. These parties may access, process, or store Personal Data while performing their duties for us, based on our instructions. We take reasonable steps to ensure that our service providers adhere to the security standards we apply to your Personal Data and limit their use of your data to providing services to us.
Business Transfers: If we undergo a merger, acquisition, reorganization, bankruptcy, sale of assets, or transfer of services to another provider, your Personal Data may be shared during the due diligence process with potential counterparties and others involved in the transaction. It may also be transferred to a successor or affiliate as part of that transaction.
Legal Requirements: We may disclose your Personal Data if required by law or if we believe such action is necessary to: (1) comply with legal obligations, including national security or law enforcement requests; (2) protect and defend our rights or property; (3) prevent fraud; (4) ensure the personal safety of users or the public in urgent situations; or (5) protect against legal liability.
Affiliates: We may share Personal Data with our affiliates, which are entities that control, are controlled by, or are under common control with us. Our affiliates will use the Personal Data in accordance with this Privacy Policy.

Data Retention.

We retain Personal Data for as long as you use our Service or as needed to fulfill the purposes for which it was collected. This includes providing our Service, resolving disputes, establishing legal defenses, conducting audits, pursuing legitimate business interests, preventing fraud, enforcing agreements, and complying with applicable laws.

Update Your Information.

Please contact us at hi@highnote.fm if you need to update or correct your Personal Data.

Children.

Our Service is not intended for children under 18, and we do not knowingly collect Personal Data from children under 13. If you believe a child under 13 has provided us with Personal Data, please contact us at hi@highnote.fm, and we will make every effort to delete that information from our records.

Links To Other Websites And Third-Party Functionality.

Our Service may include links to websites, applications, or other features not operated or controlled by us, such as social media integrations (e.g., Facebook sharing) and banking or financial services (“Third-Party Services”). You generally have discretion over which Third-Party Services you interact with and share your Personal Data, except as stated in this Privacy Policy. Any information you share with Third-Party Services is governed by their specific privacy policies and terms, not this Privacy Policy. Providing these links or features does not imply our endorsement or review of these services. Please contact the Third-Party Services directly for information on their privacy practices and policies.

Security.

You use our Service at your own risk. While we implement reasonable technical, administrative, and organizational measures to protect your Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction, no internet or email transmission is completely secure or error-free. Emails sent to or from us may not be secure, so please be cautious when deciding what information to share with us online or by email. Additionally, we are not responsible for any circumvention of privacy settings or security measures on our Service or third-party websites.

Your Choices.

Providing Personal Data is optional in some cases, but if you choose not to provide data required for certain features of our Service, you may not be able to use those features.

International Data Transfers.

Your Personal Data may be transferred, processed, and stored in various countries, including the United States. If you are accessing our Service from the European Economic Area (EEA) or other regions with data protection laws, please be aware that your Personal Data will be transferred to and stored in the United States as needed for the purposes outlined in this Privacy Policy. It may also be shared with our service providers supporting our business operations.

The United States may have data protection laws that are less stringent or differ from those in your country. When transferring your Personal Data outside the EEA or the United Kingdom, we take steps to ensure it receives adequate security protection and that your rights remain protected.

International Privacy Rights.

If you reside in Canada, the European Economic Area, or certain other jurisdictions, you may have specific privacy rights under applicable data protection laws, including the rights listed below. We will process your request in line with these laws but may need to retain certain information for record-keeping purposes or to complete transactions initiated before your deletion request.

Right Not To Provide Consent Or To Withdraw Consent. If we rely on your consent to process certain Personal Data, you have the right to refuse or withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before your consent was withdrawn.
Right Of Access And/Or Portability. You may have the right to access the Personal Data we hold about you and, in certain circumstances, request that this data be provided to you to transfer ("port") to another service provider.
Right Of Erasure. In certain circumstances, you may have the right to request the deletion of your Personal Data (for example, if it is no longer needed for the purposes it was originally collected).
Right To Object To Processing. You may request that we stop processing your Personal Data, including stopping marketing communications.
Right To Rectification. You may ask us to correct any inaccurate or incomplete Personal Data.
Right To Restrict Processing. You may request that we limit the processing of your Personal Data under certain conditions (e.g., if you believe the data we hold is inaccurate or unlawfully processed).
Right To Lodge A Complaint to Your Local Data Protection Authority. If you reside in the EEA, you have the right to file a complaint with your local data protection authority regarding our collection and use of your Personal Data.

How To Exercise Your Rights.

To exercise any of the above rights, contact us at hi@highnote.fm. Please provide your identification and specify your request. We may ask for additional verification depending on the request's nature, the sensitivity of the information, and the potential risks of unauthorized disclosure or deletion.

We make reasonable efforts to delete your Personal Data as required, but may retain records needed to comply with legal obligations or requests from government authorities. We may decline to process requests that are excessively repetitive, require disproportionate technical effort, or compromise the privacy of others, where legally permitted.